HITWAY - Warranty and Support

Dear Valued Customers,

Thank you for your unwavering support. At Apex Global Hub Ltd (etrailz.co.uk), we prioritize mutual benefits and are committed to building lasting partnerships with our customers. In our continuous effort to enhance your experience, we present our updated warranty policy:

One-Month Full Replacement
Items defective due to manufacturing faults within one month of receipt are eligible for a new replacement. Customers must return the defective item to qualify.
Note: Items without manufacturing defects, subjected to external repairs, attempted self-repairs, or damaged due to misuse are not eligible.

Six-Month Free Spare Parts
For manufacturing-related defects identified within six months, we provide free spare parts—plus repair tutorials and direct support from our quality control and engineering teams.
Important: This does not cover items repaired externally, self-repaired, or damaged through misuse.

Post-Six-Month Spare Parts Purchase
After six months, you can purchase genuine spare parts for maintenance. Our UK warehouses ensure prompt delivery, and repair tutorials and professional guidance remain available (same exclusions apply).

Lifelong Maintenance Service
We offer lifelong maintenance services. Customers cover shipping and repair costs. Items showing signs of external repair, self-repair, or misuse may void the warranty.

Warranty Exclusions

Any sign of external repairs, self-repairs, or misuse voids this warranty.
Only manufacturing defects are covered.
Bikes not purchased directly from etrailz.co.uk or an authorized Apex Global Hub Ltd dealer are ineligible.

Apex Global Hub Ltd is dedicated to supporting your purchase and providing a comprehensive after-sales experience. We value our partnership and are always here to assist you.

Note: Apex Global Hub Ltd reserves the right of final interpretation of this warranty policy.

For support, email apexglobalhubltd@gmail.com or use the in-store chat on etrailz.co.uk.

Thank you for choosing us.

Excellent range and power

Both bikes have performed really well they have a great range on the battery and really come into their own on uphill climbs. They can be pedalled on the flat withoutbany assistance however due to weight if on slight uphill incline then battery assistance is required. Great aftersales after I had to replace a part thanks for your help.

Good product

Good product according to the price and satisfied with the product.
Highly recommend.

Nice toy!!

My son loves the toy, the 3 attachments makes even more exiting to play with, great communication, delivered with royal mail in 3 days.

Great bike, strong, long battery life, overall great experience

The order was delivered in 3 days, fairly easy to assemble, great mileage, comfortable seat, also comes with a throttle, I’d recommend this e-bike.

Great bike

Very smooth to use on road and good battery backup.

Let customers speak for us