Contact information

Contact eTrailz

We’re Here to Help

Need help with a product, order, delivery, return, warranty claim or pre-purchase question? Contact the eTrailz team and we’ll guide you through the right next step.

Pre-Purchase Advice
Order & Delivery Support
Returns & Warranty Help
Website Chat Available

Contact Details

eTrailz is operated by APEX GLOBAL HUB LTD, a UK-registered company.

Email

sales@etrailz-eu.com

Phone

+44 7771 094 666

Website Chat

Use the chat/message option on eTrailz.co.uk. If we are offline, leave a message and we will reply as soon as possible.

For the fastest support, please include your order number, delivery postcode and a short explanation of what you need help with.

Business Information

  • Company name: APEX GLOBAL HUB LTD
  • Trading name: eTrailz
  • Company number: 16396293
  • Registered office: 73 Hulton Lane, Bolton, England, BL3 4JD
  • Website: eTrailz.co.uk
Please do not return items to our office address without contacting us first. Returns must be approved and sent using the correct return instructions.

Before You Buy

E-bikes and scooters are specialist products. If you are unsure about size, range, motor power, battery capacity, legality, assembly, delivery or suitability, contact us before placing your order.

We would rather help you choose the right product before purchase than have you deal with a costly large-item return afterwards.

You can send us the model name, your height, intended use, approximate rider weight, preferred range and any questions you have.

Order & Delivery Support

For order or delivery queries, please provide:

  • Your order number.
  • Your full name.
  • Your delivery postcode.
  • The tracking number, if available.
  • A clear description of the issue.

We can help with dispatch updates, tracking problems, failed delivery attempts, courier delays and delivery damage reports.

Returns, Faults & Warranty Help

For returns, faults or warranty support, please contact us before sending anything back.

  • Include your order number and product model.
  • Describe the issue clearly.
  • Attach photos or video where possible.
  • Keep the packaging if the item arrived damaged.

Many issues can be resolved quickly through remote diagnosis, replacement parts, instructions or video guidance.

Response Times

We aim to respond as quickly as possible during working hours. Response times may be longer during weekends, public holidays, peak sales periods or when we are investigating courier or warranty cases.

For urgent order, delivery or warranty issues, email us and also leave a message through the website chat so the team can pick it up quickly.

Please avoid sending multiple separate messages with different information, as this can slow down the support workflow. One clear message with the right details helps us resolve the case faster.

Need Support?

Email us at sales@etrailz-eu.com, call +44 7771 094 666, or use the chat/message option on our website.