DYU - Warranty Policy

DYU - Warranty Policy

Introduction: Etrailz.co.uk is proud to offer DYU bikes with a customer-focused warranty policy. Our goal is to provide you with reliable service and support for your DYU bike.

Warranty Details: The warranty coverage for DYU bikes includes several key components, each with its own warranty period and specific coverage conditions:


Warranty Period


Frame, Front Fork

36 Months

Natural defects like open welding, sealing-off

Handle, Standpipe

12 Months

Natural defects as above

Flywheel, Charger

6 Months

Performance faults

Controller, Motor, Battery

12 Months

Performance faults, battery capacity issues

Speed Adjustment Handle

3 Months

Functionality issues, display problems

Brake Handle, Assist

3 Months

Power issues, induction function faults

Vulnerable Parts: Certain parts such as plastic components, brake blocks, pedals, and tires are considered vulnerable and are not covered by the warranty.

Claim Submission: To submit a warranty claim, please provide the following:

  • A clear description of the issue.
  • Photographic or video evidence.
  • Your order number and purchase date.
  • Send this information to etrailz.sales@gmail.com for processing.

After-Sales Support: During the warranty period, we will provide replacement parts for any components that fail due to manufacturing defects. After the warranty period, parts are available at cost, with customers responsible for shipping fees.

Transportation and Customer-Related Issues: We address transportation damages and customer-related issues on a case-by-case basis, offering solutions that range from part replacements to compensation, as per our policy standards.

Contact Us: For any concerns or questions regarding your DYU bike's warranty, reach out to our customer service team at etrailz.sales@gmail.com. We're here to support you every step of the way, ensuring a smooth riding experience.

Please note: This warranty policy is a summary. For the full terms and conditions, including all warranty periods and coverage details, please refer to the official warranty documentation provided with your DYU bike or contact our support team.


For any questions or further assistance, please reach out to our customer service at etrailz.sales@gmail.com or via chat option on our website. We aim to respond promptly and resolve any concerns swiftly.