SAMEBIKE - Warranty Policy
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APEX GLOBAL HUB LTD (etrailz.co.uk) — SAMEBIKE After-Sales Policy
What’s Covered
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Electric Parts (1 yr): Battery, motor, controller, charger, display, pedal-assist—faults only, no misuse/external damage.
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Metal Parts (1 yr): Frame, fork, seat post, handlebars, stem—defects like cracking/deformation.
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Drive Controls (1 yr): Throttle, brake lever, disc unit—smooth operation guaranteed.
Consumables (grips, saddles, pedals, tyres, mudguards) are not covered.
How to Claim
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Snap clear photos/videos of the issue.
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Write a brief problem description + your order # and purchase date.
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Email everything to sales@etrailz-eu.com.
We’ll reply within 24 hrs with next steps.
Repair & Replacements
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In-warranty: Free parts + free UK shipping + DIY repair guides.
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After 1 yr: Parts sold at cost; you cover shipping.
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Tech support: Always available to walk you through fixes.
Damage & Returns
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Transit damage: File with courier ASAP. Major damage → parts/comp; minor scratches → case-by-case.
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Misuse/self-repair: Voids warranty.
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Returns/exchanges: Only for confirmed quality issues. Unauthorized returns may incur fees.
Need help? Hit us at Sales@etrailz-eu.com or live-chat on etrailz.co.uk. We’ve got your back.