SAMEBIKE - Warranty Policy

APEX GLOBAL HUB LTD (etrailz.co.uk) — SAMEBIKE After-Sales Policy

What’s Covered

Electric Parts (1 yr): Battery, motor, controller, charger, display, pedal-assist—faults only, no misuse/external damage.
Metal Parts (1 yr): Frame, fork, seat post, handlebars, stem—defects like cracking/deformation.
Drive Controls (1 yr): Throttle, brake lever, disc unit—smooth operation guaranteed.

Consumables (grips, saddles, pedals, tyres, mudguards) are not covered.

How to Claim

Snap clear photos/videos of the issue.
Write a brief problem description + your order # and purchase date.
Email everything to apexglobalhubltd@gmail.com.

We’ll reply within 24 hrs with next steps.

Repair & Replacements

In-warranty: Free parts + free UK shipping + DIY repair guides.
After 1 yr: Parts sold at cost; you cover shipping.
Tech support: Always available to walk you through fixes.

Damage & Returns

Transit damage: File with courier ASAP. Major damage → parts/comp; minor scratches → case-by-case.
Misuse/self-repair: Voids warranty.
Returns/exchanges: Only for confirmed quality issues. Unauthorized returns may incur fees.

Need help? Hit us at apexglobalhubltd@gmail.com or live-chat on etrailz.co.uk. We’ve got your back.

Excellent range and power

Both bikes have performed really well they have a great range on the battery and really come into their own on uphill climbs. They can be pedalled on the flat withoutbany assistance however due to weight if on slight uphill incline then battery assistance is required. Great aftersales after I had to replace a part thanks for your help.