SAMEBIKE - Warranty Policy

APEX GLOBAL HUB LTD (etrailz.co.uk) ā€” SAMEBIKE After-Sales Policy

Whatā€™s Covered

  • Electric Parts (1 yr): Battery, motor, controller, charger, display, pedal-assistā€”faults only, no misuse/external damage.

  • Metal Parts (1 yr): Frame, fork, seat post, handlebars, stemā€”defects like cracking/deformation.

  • Drive Controls (1 yr): Throttle, brake lever, disc unitā€”smooth operation guaranteed.

Consumables (grips, saddles, pedals, tyres, mudguards) are not covered.

How to Claim

  1. Snap clear photos/videos of the issue.

  2. Write a brief problem description + your order # and purchase date.

  3. Email everything to sales@etrailz-eu.com.

Weā€™ll reply within 24 hrs with next steps.

Repair & Replacements

  • In-warranty: Free parts + free UK shipping + DIY repair guides.

  • After 1 yr: Parts sold at cost; you cover shipping.

  • Tech support: Always available to walk you through fixes.

Damage & Returns

  • Transit damage: File with courier ASAP. Major damage ā†’ parts/comp; minor scratches ā†’ case-by-case.

  • Misuse/self-repair: Voids warranty.

  • Returns/exchanges: Only for confirmed quality issues. Unauthorized returns may incur fees.

Need help? Hit us at Sales@etrailz-eu.comĀ or live-chat on etrailz.co.uk. Weā€™ve got your back.